PACDEFF Workshops

Our world class line up of workshop hosts for 2022 will be providing a great opportunity for skill and knowledge development in a user-friendly, interactive environment.

Workshop 1

Workshop 1 – Operationalizing CRM through new Technologies

Dr Fabio Mattioli – University of Melbourne

The workshop will explore the potential (and limitations) of new technologies like AI in CRM applications. We will derive insights into current CRM challenges and discuss what psychological safety means in different settings. We will then use low-fidelity prototyping techniques to explore how, when, and where technologies like AI can be conducive to building more resilient team dynamics. The session will provide practical opportunities to apply CRM principles, leveraging micro-learning strategies, micro-nudging techniques toward EI concepts (such as self-awareness and self-regulation) and actionable techniques to enhance their professional competencies. Attendees will also be able to experiment with AI technologies, including a proprietary CRM AI tool (CRMSON) developed by A/Prof Mattioli and Dr Perkins.

Workshop 2

Workshop 2 – Engineering Human Factors

Gareth McGraw – Principal Human Factors Specialist, Qantas (TBC)

Gareth McGraw is a Human Factors specialist with over 30 years’ experience in both the civil and military aviation environments. Currently employed by a major Australian airline, he specialises in developing knowledge to enable an organisation to identify its Human Factors risks through the effective use of their Safety Management System’s processes.

He has previously been employed by Australia’s Civil Aviation Safety Authority and not only has extensive knowledge of aviation regulatory requirements but also how to make regulatory compliance efforts actually work for a business. He is a qualified Aviation Maintenance Technician and has also worked as an Air Safety Investigator.

Workshop 3

Workshop 3 – Facilitator Skills

Workshop Host (TBA

Please stay tuned for an update to Workshop 3